SupportCandy - Webhooks: Automatically connect your support system with external applications
Managing an efficient support system requires keeping multiple tools and teams in sync. When ticket events occur in isolation, your team can lose critical information and response times are unnecessarily extended.
Why SupportCandy - Webhooks is the ideal solution
This specialized plugin transforms your SupportCandy system into an intelligent communications hub that sends automatic notifications in real time. Every time a ticket is created, updated or closed, the system automatically triggers HTTP requests to the URLs you configure, keeping all your work tools in sync. The flexibility of customization allows you to define exactly which events will trigger notifications, adapting perfectly to your organization's specific workflows.
Key functionalities
- Real-time notifications: Receive instant alerts on ticket creation, status changes, agent assignments and critical updates
- Customizable triggers: Define which specific events will trigger the webhooks according to the operational needs of your support team.
- Complete coverage of events: Monitor responses, private notes, category changes, priority, SLA breaches and more system activities
- Universal integration: Easily connects to CRMs, chat applications, monitoring tools and any platform that accepts webhooks
Get SupportCandy - Webhooks at PillBanana and access the original GPL licensed product at an affordable price. It includes automatic updates for a full year, ensuring that your notification system is always up to date and working properly.
Official web site

