FAQs | Frequently Asked Questions

Here you can find the most common questions that our customers ask us. So that you have no doubts about our service or any particular question about the use of the software you will find on our site.

PillBanana is a website that provides a lot of premium products (software) needed for website development, including WordPress Themes and Plugins, Joomla, Magento, PHP-scripts, JavaScript, HTML templates, etc. at a lower cost than other websites.

Our service does not include support for the software you are buying. This is a very high value that you can only get by buying the software from the developer.

  • Very low prices.
  • Original files without malware, viruses, or advertising.
  • All products work in unlimited sites.
  • You will be able to download your files as soon as you have completed your purchase.
  • Every day we update the software and add new material. That's something very hard to get anywhere else!

No. If you need technical assistance regarding a plugin or theme, you will need to purchase the product directly from the author (a link is provided on the product page) or you will need to hire a freelancer to help you. Alternatively, you can ask about some of the helpful WordPress community forums.

Not providing support is the way we can offer the products at such a low price.

You will be able to download them as many times as you wish during 1 year, which is the duration of your active order.

After that, you will not be able to download new versions of the product. You will be able to continue using the already downloaded products without any restriction. And the ones you have installed on your sites will not be blocked nor will you have any restriction.

We always recommend that you read our terms and conditions very carefully, which you can find at here.

Yes, 100%. We have active subscriptions to all the authors of the products listed on our website.

We download and redistribute them.

The downloads are not modified in any way and this is allowed by the license under which the products are distributed (GPL).

Yes. As soon as we receive notification of an update, we will download it from the author and update it on our site.

We send regular emails informing you when products have been updated, so be sure to provide an active email address when you register.

You can also see our periodic updates by visiting our update page.

If you do not have a license (or license key) you will not be able to update your products automatically. For that you should buy the product directly from the developer. But we offer you in our site a quick guide to update your products in a very easy way. Visit "Update my Themes and Plugins"

Ignore it. The developers include these so that the add-on or theme will update automatically or so that you can register for support. The item itself will work perfectly fine without any validation code being entered. We recommend updating your themes / add-ons manually when updates become available on our site.

In as many as you want. The plugins and themes are GPL licensed so you can use them as many times as you want on as many sites as you want.

Do you have a friend who is building a site? Go share it with your friend. Seriously, there are no tricks!

No. By developer policy, licenses do not allow unlimited activations. To avoid blockages due to excessive usage, at Pillbanana we offer a limited number of activations per subscription:

  • Monthly: 3 activations

  • Semiannual: 7 activations

  • Annual: 15 activations

If you need more, you can request additional activations here:
👉 https://pillbanana.com/producto/licencias/

We reserve the right to refuse activations if we detect misuse that puts our passwords at risk.

In order to maintain a stable and equitable service for all users, we apply a daily download limit according to your subscription type.

You have 20 downloads per day, and this limit is automatically renewed every 24 hours.

You are making a common mistake when installing your theme. Read this article to see what you should do to fix it: https://pillbanana.com/error-falta-la-hoja-de-estilo-style-css/

This depends mainly on the developers. But pGenerally, we update products every day, with most of the released products being updated on the same day the developer released the new version. You can see all the updates of the day in our Changelog

No. For If you need to update a product, you must download it from our website and perform the update manually. We recommend you to check this help article on how to update Themes and Plugins.. If you wish to receive automatic updates, you must purchase the product directly from the developer.

If you have any questions that we have not covered, you can send us your inquiry by clicking here. click here.