SupportCandy Agentgroup 3.1.3

SupportCandy Agentgroup: Organize your support team into efficient workgroups

Managing a support team can be chaotic when each agent works in isolation. SupportCandy Agentgroup allows you to create and manage agent groups within your customer support system, assigning tickets to entire teams instead of individuals. This transforms the way your team collaborates and resolves customer queries.

Why SupportCandy Agentgroup is the ideal solution

This add-on integrates group management directly into SupportCandy, eliminating the need for external systems or complicated manual processes. It allows supervisors to have complete visibility over all tickets assigned to their group, improves collaboration between agents and speeds up response times. By organizing your team by specialties or departments, you ensure that each inquiry goes to the group best equipped to resolve it.

Key functionalities

• Create groups of agents: Organize your support agents into coherent teams according to their specialty, department or time zone for more effective coordination.
• Assign group supervisors: Appoint a supervisor in each group who has full control over ticketing, performance monitoring and workflow management.
• Assignment of tickets to groups: Send tickets directly to a group instead of to an individual agent, distributing the workload in a more balanced way.
• Centralized supervision: Supervisors can view, manage and reassign tickets within their group, maintaining control without losing operational flexibility.

At PillBanana you will find SupportCandy Agentgroup with original GPL license at a very affordable price, including automatic updates for a full year. Get all the tools to scale your support operation without compromising your budget.