SupportCandy Usergroup 3.2.7

SupportCandy Usergroup: Organize your support by groups and improve ticket management

When you handle a high volume of support tickets from multiple departments or teams, maintaining order and proper oversight can become a real challenge. SupportCandy Usergroup transforms the way you organize and manage your ticketing system, allowing you to structure users into specific groups for more efficient control.

Why SupportCandy Usergroup is the ideal solution

This add-on allows you to create a clear hierarchy in your support system, where supervisors can monitor all tickets from their teams while members retain the flexibility to create private tickets or assign them to specific groups. The ability to customize fields for each user group means you can store critical information such as contact details, addresses and websites directly in your support ecosystem. All of this results in a more transparent, organized and adaptable management to your organization's needs.

Key functionalities

• User group management: Create and manage groups or companies to categorize users and improve ticket allocation.
• Hierarchical supervision: Assign supervisors to each group so that they can oversee all the tickets of their team members.
• Ticket control per member: Allows users to create private tickets or assign them to specific groups as needed.
• Custom fields per group: Stores company-specific information such as phone numbers, addresses and websites within the system.

When you purchase SupportCandy Usergroup from PillBanana, you get the original GPL-licensed product at an affordable price, including all future upgrades. Transform your support system into an organized tool that fits perfectly into your organization's structure.