SupportCandy Timer: Control the time of your technical support with precision
Managing an efficient support team requires knowing exactly how much time is spent on each query. Without an accurate tracking system, it is impossible to optimize resources, bill correctly or improve team productivity.
Why SupportCandy Timer is the ideal solution
This add-on integrates seamlessly with SupportCandy to provide automatic time tracking on each support ticket. It allows multiple agents to work simultaneously on the same case, recording their time independently and maintaining a complete history of all activities. The intuitive interface eliminates the need for external tools and ensures that every minute spent resolving issues is properly documented.
Key functionalities
- Chronometer integrated in tickets: Agents can start, pause and stop timers directly from each ticket without leaving the system.
- Manual time recording: Flexibility to add time entries manually when work is performed outside the active stopwatch.
- Multi-agent tracking: Several technicians can work on the same ticket simultaneously, each with their own independent time stamp.
- Management of temporary records: Agents can view, modify or delete their own records, while administrators control access permissions.
Purchase SupportCandy Timer from PillBanana and optimize the time management of your support team. You get the original GPL licensed plugin at an affordable price, including all updates to keep your system always up to date and running smoothly.
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